Refund Policy for BlinknDeep
Effective Date: [21-01-25]
At BlinknDeep, we strive to provide our customers with high-quality leather bags, travel accessories, and suitcases. However, if you encounter any issues with your order, we are here to assist you. Please read our refund policy carefully to understand your rights and how to proceed in case of a concern.
1. Eligibility for Refunds Refunds are offered in the following situations:
- Non-Delivery of Product: If your product does not arrive within the specified delivery timeframe, you are eligible for a full refund.
- Damaged Product: If the product you receive is damaged during transit, you can request a refund or replacement.
- Incorrect Product: If you receive the wrong product, you are eligible for a refund or exchange.
2. Conditions for Refund To qualify for a refund, the following conditions must be met:
- You must notify us within 7 days of receiving the product.
- The product must be unused and in its original packaging (except in cases of damage or incorrect delivery).
- Proof of purchase (such as an order confirmation or receipt) must be provided.
- For damaged or incorrect products, clear photos of the item must be submitted as evidence.
3. How to Request a Refund To request a refund:
- Contact Us: Reach out to our customer service team at:
- Email: blinkndeep@gmail.com
- Phone: 8828981692
- Provide Details: Include your order number, reason for the refund request, and any necessary supporting documentation (e.g., photos of the damaged or incorrect product).
- Wait for Confirmation: Once we review your request, we will notify you of the approval or rejection of your refund within 5 business days.
4. Refund Processing
- If your refund is approved, the amount will be credited back to your original method of payment within 7-10 business days.
- For refunds via bank transfer or other methods, additional processing time may apply.
5. Exceptions Refunds are not applicable in the following scenarios:
- Products returned after the 7-day notification period.
- Products that have been used, damaged (not due to transit), or altered by the customer.
- Refund requests without proof of purchase or adequate documentation.
6. Replacement Policy Instead of a refund, you may choose to receive a replacement for damaged or incorrect items. Replacements will be processed and shipped free of charge.
7. Shipping Costs
- If the return is due to our error (e.g., damaged or incorrect product), we will cover the shipping costs.
- For other returns, the customer may be responsible for shipping costs.
8. Contact Us For any questions or concerns regarding this refund policy, please get in touch with us:
- Email: blinkndeep@gmail.com
- Phone: 8828981692
We value your satisfaction and are committed to resolving any issues promptly and fairly. Thank you for choosing BlinknDeep!
